Have you had a problem with your order?

Please contact us by email and we will reply within a maximum of 24 working hours.

Email: incidencias@tiendacarpfishing.es

You must clearly state the following:

• Order number
• Affected product
• Details of the problem with the product
• Images and video if necessary

Tienda Carpfishing offers 30 calendar days from receipt of the product to request the return of an item purchased in our shop.

To proceed with the return of a product, the user must first contact Tienda Carpfishing by email at incidencias@tiendacarpfishing.es.

For online purchases, the general statutory withdrawal period is 14 calendar days. Tienda Carpfishing extends that period commercially to 30 calendar days from receipt of the product; the refund will be paid using the same payment method as that used for the purchase, in accordance with the terms of this policy.

Do you have a defective product?

If the product arrives defective, we will arrange collection of the order and bear all the costs incurred. Once the product has been received at our premises, we will send you a voucher for the value of the product, which you may use at Tienda Carpfishing and which does not expire.

Do you have a product in good condition that you wish to exchange?

If you need to change a size, replace a product or return an item that you ultimately do not want, we will arrange collection from your home once you request it.

Collection cost by product:

– Small products (clothing, accessories and small add-ons): €9.90
– Bulky products (chairs, cots and similar items): €19.90
– Large products (rods, shelters, bed chairs, landing nets, etc.): €30
– Boats: €60

The collection cost will be deducted from the amount to be refunded or paid in advance, depending on the type of return. Products must be returned unused, in perfect condition and in their original packaging. Once the goods have been received and inspected, we will process the refund as quickly as possible.

At Tienda Carpfishing we want to provide excellent customer service, so we remain at your disposal for anything you may need.

Another return option

This service is optional. If the customer prefers, they may send the product themselves using the carrier of their choice. In this case, the customer must send it to the address given at the bottom of this page.

It is essential that, both for returns arranged by us and for shipments sent by the customer themselves, the order number is clearly included in the package so that it can be correctly identified and the return or exchange processed without any problems.